Last updated: 20 October 2026
Who we are
Thai Palm Health Beauty & Massage (“we”, “us”) is the data controller for personal information collected through this website and when you contact or book with us. Address: 37 Totteridge Rd, High Wycombe HP13 6EB, United Kingdom. Telephone: +441494256466.
What information we collect
- Your name and phone number (and any other contact details you give us) when you call, message or book an appointment.
- Appointment details such as the date, time and treatment you book.
- Any health information you choose to tell us (for example injuries, pregnancy or allergies) so we can provide your treatment safely.
This website has no contact forms, user accounts or online payments, and we do not use analytics or advertising cookies.
How and why we use it
- To arrange and provide your treatment, and to contact you about your appointment. Lawful basis: taking steps at your request before entering into a contract, and performing that contract.
- Health information is used only to keep your treatment safe and suitable for you. Lawful basis: your explicit consent, which you can withdraw at any time.
- To keep basic business records and meet our legal obligations (for example accounting and tax). Lawful basis: legal obligation and our legitimate interests in running our business.
We do not sell your information or use it for marketing without your permission.
Sharing
We only share your information where necessary, for example with our payment card provider when you pay by card, our IT and hosting providers, or where the law requires it.
How long we keep it
We keep appointment and contact details only as long as needed to provide our services and for a reasonable period afterwards. Financial records are kept for up to 6 years as required by UK tax law. Health information is kept only as long as it is relevant to your treatment.
Our website
Like most websites, our web server and security services (including Cloudflare) process technical information such as your IP address to deliver pages and protect the site; these logs are kept for a short period. Our pages include an embedded Google Map; Google may set its own cookies and collect information when you view it, under Google’s privacy policy.
Your rights
Under UK data protection law (UK GDPR and the Data Protection Act 2018) you have the right to access, correct or delete your personal information, to restrict or object to its use, to data portability, and to withdraw consent at any time. To make a request, call us or write to us at the address above.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We would appreciate the chance to resolve your concern first.